1. AIRPORT
  2. Check-In

Advance Check-In

Check in without going to the airport. Find out how to complete advance check-in.

Automated Check-In Guide

If you apply for the automated check-in service, the check-in process will be automatically completed 24 hours before your flight departure. You will receive your boarding pass when online boarding pass is available at the airport.
Automated check-in simplifies the preparations necessary for your trip.

Automated Check-In Now

Service Information

Service Hours and Eligibility Details
Service Hours From flight ticket payment to 48 hours before departure
Eligibility All customers with purchased tickets

Please arrive at the departure area at least 20 minutes prior to the departure of domestic flights and at least 1 hour prior to the departure of international flights.

Ineligible Cases

  • Passengers flying with other airlines
  • Passengers with group bookings
  • Passengers with discounted tickets (e.g. seaman discount, etc.)
  • Passengers who apply for service requiring airport staff confirmation (e.g. Unaccompanied Minor service, medical bed service, etc.)
  • Flights departing from Huangshan, Mudanjiang, Urumqi, Guiyang, Nanning, Da lat, etc.

Cases issuing an exchange voucher

  • Passengers accompanying infants on international flights (flights departing from Singapore only)
  • Child under 12 years of age (flights bound for the Philippines, Canada, and Vietnam only)
  • Passengers who apply for service requiring airport staff confirmation (e.g. traveling with pets, etc.)
  • Passengers requiring an entry visa to the destination country
  • Passengers using an airport where online check-in is not available due to national policy

Note

  • The check-in service is unavailable without accurate passport information.
  • Even if you have applied for the automated check-in service, you can complete the check-in process and receive your boarding pass by using the [Check-in] menu.
  • Seats are randomly assigned to passengers who have applied for the automated check-in service without selecting seats.
  • Seat changes (members only), check-in cancellation and boarding pass reissue can be made before the online check-in deadline.
  • Enter your exact email address or mobile phone number (Korean numbers only) to receive your boarding pass.

Steps at the Airport

  1. 1. Arrive at the terminal

    • Passenger holding boarding pass
      • Without baggage to check: Proceed directly to the departure area with your boarding pass.
      • With baggage to check: Get your boarding pass and check your baggage at the self-service bag drop (automated bag drop machine) or the airport counter before proceeding to the departure area.
    • Passenger holding exchange voucher
      • Get your boarding pass at the bag-drop counter.
      • You can check your baggage and exchange your voucher for a boarding pass at the same time.
    View Self-service Bag Drop

  2. 2. Security/Immigration check

    • Present your boarding pass to the security agent and pass through the security checkpoint.
    • Pass through the immigration screening carrying a valid passport and travel documents.

  3. 3. Boarding

    Board the aircraft by presenting your boarding pass to the staff at the boarding gate and on-board to the cabin crew.