Disability Assistance
Our dedicated staff members are committed to providing comfortable, accessible services to all our passengers - including those with disabilities. Passengers with disabilities can board the aircraft with their service animals without additional charges.
Medical Assistance
- For safe and comfortable travel for passengers in need of medical attention, Korean Air provides medical oxygen and stretchers.
- Upon reservation, please present a Medical Information Form (MEDIF) issued by a certified medical doctor within 10 days prior to departure and check if you can board the aircraft.
- For medical oxygen and stretcher services, you must request at least 72 hours prior to departure for international flights (or 7 days in advance if connecting to other airlines) and 48 hours prior to departure for domestic flights.
Who need ‘Medical Information Form’
- Passengers unable to use standard seats or require in-flight medical attention, such as oxygen supply or injection
- Passengers who have recently suffered an external injury or undergone surgery
- Passengers who suffer from serious or infectious diseases
Stretcher Service
Eligibility
Passengers who cannot travel in a seated position on board
Domestic
| Passenger | Fare | Baggage |
|---|---|---|
| Patient | Six times the normal fare(three times the normal fare for flights to and from Jeju Island) | Six times the free baggage allowance |
| Accompanying passenger | Free for one accompanying passenger | No free baggage allowance |
International
| Passenger | Fare | Baggage |
|---|---|---|
| Patient | Six times the normal fare | Six times the free baggage allowance |
| Accompanying passenger | Normal fare | Normal free baggage allowance |
Medical Oxygen
Eligibility
Passengers in need of a medical oxygen service on board
Fees
- International: USD 100 / CAD 100 / IDR 1,430,000 per tank
- Domestic: KRW 50,000 per tank
Fares are based on one-way travel.
For some First and Prestige Class seats, additional seat purchase is required to use the service.
Please contact the Korean Air Service Center for more details.
Breathing Devices On Board
- Passengers using an assistive breathing device must contact the Service Center at least 48 hours prior to departure.
- A label showing test results that meet the requirements of the FAA (Federal Aviation Administration) or the relevant authorities of each country must be attached.
- In-flight power supplies are not available for safety reasons. Only battery-type (dry/lithium battery with capacity of 160wh or less) equipment is allowed.
- Please prepare sufficient batteries equivalent to 150% or more of the total flight time.
- Passengers using a portable oxygen concentrator (POC) must present a doctor’s letter at the time of your reservation.
- According to FAA regulations, selection of emergency exit row seats, bulkhead seats and some aisle seats (mask/nasal cannula become a hazard when access and escape) can be limited.
Approved Portable Oxygen Generator (POC) Models
- AirSep Focus
- Respironics EverGo
- AirSep FreeStyle
- Respironics SimplyGo
- AirSep FreeStyle 5
- International Biophysics LifeChoice
- AirSep LifeStyle
- Invacare XPO2
- Delphi RS-00400
- Invacare Solo2
- DeVilbiss Healthcare iGo
- Oxlife Independence Oxygen
- Inogen One
- Oxus RS-00400 Concentrator
- Inogen One G2
- Precision Medical EasyPulse
- Inogen One G3
- SeQual Eclipse
- Inova Labs LifeChoice
- SeQual SAROS
- Inova Labs LifeChoice Activox
- SeQual eQuinox Oxygen System (model 4000)
- VBOX Trooper
- SeQual Oxywell Oxygen System (model 4000)
Wheelchair
Service Guide
- Korean Air provides a wheelchair service to passengers with mobility difficulties due to a physical and mental disability, illness, or old age.
- The dedicated staff will assist passengers from check-in to boarding. After arrival at a destination airport, the passengers will again be assisted until they reach the arrival area inside the terminal.
- Wheelchairs are provided for passengers who have requested the service in advance.
Request in-flight wheelchair use
- A wheelchair designed exclusively for on-board use is available.
- If you require a wheelchair on-board, please request this service in advance through the Korean Air Service Center or your travel agency.
Passenger-owned wheelchair
- Korean Air transports passengers’ wheelchairs and walking aids free of charge. Wheelchairs larger than 122cm (width) 84cm (height) may be difficult to transport on smaller aircraft (such as the B737). Please contact the Service Center for more information.
- Battery-powered wheelchairs require additional safety measures by the airline. Please inform us of the details upon request.
(The body of the electric wheelchair is stowed in the cargo compartment in accordance with the Dangerous Goods Regulations.) - We normally allow for passengers to check in the wheelchair at the boarding gate and pick it up at a arrival, but some airports cannot provide it due to the conditions of the airport facilities.
- Passengers can also request help to move when using their own wheelchair.
