Tarmac Delay Contingency Plan

  1. 1. Korean Air will not permit any irregular on-ground delays of four (4) hours or more at US airports without allowing passengers to deplane. Tarmac delays include any extended on-ground delays that occur during the following:

    • Taxi-Out refers to the period from the time the aircraft leaves the gate until airborne.
    • Taxi-In refers to the period from the time of touchdown until the aircraft is parked at the gate.
    • Diversions refer to circumstances of unscheduled landings at US airports due to weather conditions, medical emergencies or other causes.
  2. 2. When a delay exceeding four (4) hours is expected, Korean Air flights will return to the gate before reaching the four (4) hour time period to provide passengers an opportunity to deplane safely with the following exceptions :

    • When the pilot-in-command determines that the safety and security of the passengers are not guaranteed (e.g., due to weather conditions, air traffic control issues or government directive).
    • When air traffic control advises that returning to the gate or deplaning passengers at a location other than the gate would significantly disrupt airport operations.
    • When the pilot begins to maneuver the aircraft to a suitable disembarkation point or the carrier makes a request to the Federal Aviation Administration control tower, other relevant authority directing the aircraft’s operations, or the airport authority to return to a suitable disembarkation point no later than four (4) hours in order to deplane passengers.
  3. 3. In the event of a lengthy on-ground delay, passengers will be provided with adequate food and water no later than two (2) hours after departure from the gate or touchdown. In addition, lavatory facilities will be provided, as well as medical attention if needed while the aircraft remains on the tarmac. The pilot-in-command may preclude such service due to safety and security considerations.

  4. 4. Proper information regarding the reason for the delay (if known) and the estimated time for take-off (or time for arrival at the gate) will be provided to passengers when the tarmac delay exceeds 30 minutes, and subsequent updates will be provided thereafter if flight status changes.
    Passengers will also receive notification 30 minutes after the flight’s scheduled departure time (including any revised departure time that passengers were notified about before boarding), which informs the passengers that they have the choice to deplane from an aircraft that is at the gate or other disembarkation area with the door open if there is an opportunity to deplane.

  5. 5.Korean Air will supervise taxi-in/out delays and diversions to minimize lengthy on-ground delays of two (2) hours or more for departures from the U.S. and to prevent tarmac delays of four (4) hours or more.

  6. 6. Korean Air will commit sufficient resources in order to implement this plan.

  7. 7. At U.S. airports served by Korean Air, as well as its U.S. diversion airports, Korean Air has coordinated its station tarmac delay contingency plan with (a) local airport authorities (including terminal facility operators where applicable), (b) U.S. Customs and Border Protection, and (c) the Transportation Security Administration to ensure compliance with the tarmac delay rule.

  8. 8. For code-share flights, the operating carrier’s contingency plan for tarmac delays of four (4) hours or more will apply.