Chapter1. General Provisions
Article 1 (Purpose)
These provisions aim to prescribe Korean Air's and its users' rights, obligations, and responsibilities in using online services (hereafter "service") offered at Korean Air's Internet online platform.
Article 2 (Definition)
- "Korean Air's online platform" means the virtual business site(PC/mobile websites and mobile application) that Korean Air established for offering information and/or services to users and enabling them to transact goods or services by the use of information communication facilities such as computers and information communication networks.
- "User" means members and/or non-members who receive offers from Korean Air's service, pursuant to these provisions, and by connecting to Korean Air's online platform.
- "SKYPASS" means the group of members who have consented to the terms and conditions of SKYPASS, and earn bonus mileage for using Korean Air and/or its affiliated businesses, and use the earned mileage.
- "Member" means the SKYPASS member who has registered as members of Korean Air online platform by offering their personal information and who receive the information provided by Korean Air and are able to continually use services offered to them.
- "Non-member" means those who use information and services offered by Korean Air without being registered as members.
- "Partner" means the partners of Korean Air selling goods and services at koreanair.com or the partners operating linked websites.
- "Personal Information" means the information through which one can identify a specific individual, and includes his/her name, e-mail, or other items included in the relevant information. It also includes any information that is non-identifying when used alone, but identifying when used in connection with other information.
Article 3 (Clarification and Revision of Provisions)
- "Korean Air" provides notification of the contents of these provisions, business name, contacts (e-mail address, telephone, and fax number), and declaration number for e-commerce sales on the front service page so that users may be aware of them.
- Korean Air may revise these provisions within the scope of committing no violation of laws on regulations of provisions, basic laws on e-commerce, electronic signature laws, laws on the promotion of information network use and information protection, general consumer laws, and laws on consumer protection of e-commerce.
- In the event of revising provisions, Korean Air shall provide notification of the causes of revision and date of application, along with current provisions, on the initial page beginning seven (7) days prior to the date of application through one day before the date of application
- Revised provisions shall be applicable to users registered as members before the revision as far as the revised provisions do not violate related laws. However, with regard to users who clearly notified refusal of the application of the revised provisions during its notification period, Korean Air shall apply provisions before revision to those users
- With regard to items which are not described in these provisions and interpretation of these provisions, they will follow laws on consumer protection of e-commerce, laws on regulation of provisions, consumer protection directives in e-commerce, related laws, and/or customary practices.
Chapter2. Use of Services
Article 4 (Offer of Service)
Korean Air offers the following services through its online platform:
- Information and services related to airline ticketing and purchase.
- SKYPASS related services
- Information and services related to travelling including travel package, hotel and rental car.
- Other work designated by Korean Air.
Article 5 (Interruption of Service)
- Korean Air may temporarily suspend the offering of service on the online platform in the event of the maintenance, repair, exchange, breakdown, or interruption of information communication facilities such as computers.
- With regard to the interruption of service on the online platform of Clause 1, Korean Air shall notify users in a way stipulated in Article 8.
- Korean Air shall not compensate for damages to users or a third party in the event that service is temporarily interrupted due to causes stipulated in Clause 1 unless such damages are caused by either intentional or major fault of Korean Air.
- Korean Air may suspend any use of service if the following violation occurs or is deemed to occur:
- Behaviors that go against public order or traditional customs
- Any behaviors that are presumed to be associated with a crime
- Using services or planning to use services with the intention of hindering public interests
- Behaviors that hinder wholesome service usage, such as disrupting service provision
- In the event of the suspension pursuant to Article 4, Korean Air shall not indemnify users or any third party against damage.
Article 6 (Member Registration)
- Users may apply for member registration by expressing that they consent to these provisions after filling out member information. A person under the age of 14 can apply for registration by consenting to these terms and conditions through the consent of his/her legal representative.
- A user who wishes to become a member shall register for membership under their real name, and provide the personal information requested by Korean Air.
- Korean Air shall register users as members except for the following cases:
- In the event that those applying for member registration lose member qualification pursuant to Clause 4, Article 7 of these provisions. However, Korean Air will make exceptions for those who have passed three (3) years in time after losing member qualification and received approvals for re-registration.
- In the event that there is fault, omission of description, or misspelling.
- In the event that it is estimated to be extremely difficult to register as a member in terms of technology.
- The period of establishing the membership registration shall begin when a member acquires the approval of Korean Air.
- In the event that a member has any changes in registration as described in Clause 1, Article 13, the member should notify Korean Air of those changes by e-mail or in a similar way.
Article 7 (Withdrawal from Membership and Loss of Qualification)
- Any member may require withdrawal from membership at any time and Korean Air shall instantly answer the request.
- In the event that a member falls under the following, Korean Air may limit or suspend the use of service.
- In the event that a member died.
- In the event that a member wrote down false information or made more than two IDs
- In the event that a member did not fulfil the obligation to pay for an airline ticket purchased at the Korean Air online platform.
- In the event that a member inhibits others use of the Korean Air online platform or threatens or violates an e-commerce order, such as illegal use of others' personal information.
- In the event that a member acts against laws that these provisions prohibit, or public orders or customs, by using the Korean Air online platform.
- If there is no record of login activity to the Korean Air online platform for the past 1 years.
- In the event that Korean Air limits or suspends the use of service, Korean Air shall provide notification of the causes, date, and terms by e-mail, telephone, or letter to users. However, if urgent limitation or suspension is needed, Korean Air shall provide notification after taking such actions
- If, after Korean Air limits or suspends the use of service, the cause of such actions becomes repetitive or is not be corrected within thirty (30) days, Korean Air may deprive the member concerned of membership.
- Korean Air shall not be liable for any losses incurred by the suspension of the use of service and deprivation of member qualification.
Article 8 (Notification to Member)
- In the event that Korean Air gives notice to a member, Korean Air shall provide notification to the e-mail address offered by the member.
- In the event that Korean Air gives notice to unspecific numerous members, it shall display the notice for more than one (1) week, which is equivalent to an individual notice. However, Korean Air shall give an individual member notice on items that might significantly affect a transaction of that member.
- However, Korean Air may reduce the period prescribed in Clause 2 or omit the notice entirely if occasion requires.
Article 9 (Application for Purchase)
Users may apply for the purchase of airline ticket by the use of the following as determined by Korean Air.
- Entering name, address, and contact information.
- Indication of the consent to the collection of personal information and regulation, legal notice and provision (ex: clicking a mouse).
- Selection of means of payment.
Article 10 (Establishment of Purchase Contract)
- Korean Air may not approve the application for purchase by ways stipulated in Article 9 in the event of the following:
- In the event that there is any false information, omission of record, or misspelling in the application
- In the event that it is estimated that the approval for the application for purchase may significantly lead to damages in terms of sales or technology.
- The contract shall be deemed to be entered into when the approval of Korean Air reaches a user in the form of confirmation of receipt in Clause 1, Article 12.
Article 11 (Payment Methods)
Payment methods for goods and/or services purchased at the Korean Air online platform can be made by one of the following methods.
- On-line transfer to a bank account.
- Credit card payment.
- Purchase of airline ticket by SkyPass mileage.
- Other payment methods specified by Korean Air.
Article 12 (Notice of Confirming Receipt. Changes and Cancellation of Application for Purchase)
- Korean Air shall notify a user of the confirmation of receipt in the event that there is an application for purchase.
- In the event that a user who received the notice of confirmation of receipt does not agree with the notice, the user can request changes and/or cancellation immediately after receiving the notice of confirmation of receipt and Korean Air shall comply with such request.
Chapter3. Responsibility and Obligation
Article 13 (Personal Information Protection)
Article 14 (Obligation of Korean Air)
- Korean Air shall not act against laws and these provisions, or good public order and morals, and will strive to offer stable service and goods pursuant to these provisions.
- Korean Air will be equipped with a security system for protecting users personal information (including credit information), so that users can safely use services.
- With regard to goods and services of Korean Air, in the event that users are damaged by unfair indication or advertisement of Korean Air pursuant to laws on the fairness of indication or advertisement in Article 3, Korean Air may compensate for the damages.
- Korean Air shall not e-mail an advertisement for profit-making against the will of users.
Article 15 (Obligation for Member ID and Password)
- Members are liable for managing their ID and password, with the exception of Article 13.
- Members should not allow a third party to use their ID or password.
- A member who intends to use the services of the online platform shall register his or her ID and password on the Korean Air's online platform in accordance with instructions of Korean Air.
- In the event that a member becomes aware that a third party steals their ID and password or uses them, the member should immediately notify Korean Air and follow the direction of Korean Air.
Article 16 (Obligation of Users)
Users should strictly obey these provisions and related laws and should not be allowed to do the following.
- Record false information in application or changes.
- Voluntarily change information displayed on the Korean Air online platform.
- Perform acts of transmitting or displaying information or computer programs that Korean Air does not allow without permission.
- Violate intellectual property rights, including works of Korean Air and a third party.
- Perform acts of violating or impeding the honor and privacy of Korean Air and a third party.
- Perform acts of transmitting, disclosing, or displaying information that goes against good public orders and morals such as obscene or violent messages of image or voice.
Article 17 (Relationship Between Korean Air Online Platform and a Related Website)
In the event that Korean Air online platform and a related website are linked through a hyper-link (Hyper-link includes letter, picture, and motion picture), Korean Air shall not be liable for guarantee of transactions by users made for goods and services independently offered by the related website.
Article 18 (Reversion of Copyright and Limitation of Use)
- Copyright and other intellectual property rights of work prepared by Korean Air shall be reverted to Korean Air.
- Users should not use information acquired in using the Korean Air online platform for profit-making nor make a third party use that information by way of copying, transmission, publication, distribution, or broadcasting without prior consent of Korean Air.
Article 19 (Settlement of Dispute)
- Korean Air shall establish and operate a committee for the compensation of damages reflecting fair opinions or claims by users and shall compensate for the damages.
- Korean Air shall promptly and properly cope with claims and/or opinions offered by users. However, in the event that prompt settlement is not available, it shall provide notification of the cause and date of settlement immediately.
- Korean Air may follow the reconciliation of the committee on an e-commerce dispute, which is established on the basis of basic e-commerce laws and their enforcement rules, in the event of the occurrence of an e-commerce dispute between Korean Air and users.
Article 20 (Competent Court and Proper Law)
- Korean Air shall file a lawsuit on an e-commerce dispute, which may occur between Korean Air and users, to the Seoul District Court.
- The law of Republic of Korea shall be applied to an e-commerce lawsuit between Korean Air and users.
Article 1 (Validity of Provisions)
These provisions shall be effectuated as of March 13, 2001 and they shall be applied to those who became members before the establishment of these provisions.
Article 2 (Revision of Provisions)
- Mar 13, 2001: Version v1.0 effectuated
- Oct 8, 2008: Version v1.1 effectuated
- Modification: The Consumer Protection Laws has been changed to "General Consumer Laws" The clause on death has been added to "Withdrawal From Membership and Loss of Qualification"
- Addition: The article on revision of provisions has been added.
- Sep 27, 2011: Version v1.2 effectuated
Addition: The article on revision of provisions has been added
- Nov 1, 2011: Version v1.3 effectuated
Addition: The conditions for membership withdrawal and termination have been added.
- Aug 20, 2012: Version v1.4 effectuated
Modification : Based on revisions to "The Information Communication Network Promotion and Information Protection Laws," the conditions and the method of notification for membership cancellation and loss of membership rights have been changed
- August 31, 2020: Version v1.5 effectuated
- Addition : The conditions for member registration related to registration of person who is under the age of 14 and registering under real name has been added.